Shipping Policy

Shipping Policy - Jewels By Lux

At Jewels By Lux, we strive to provide a seamless and efficient shipping experience for our customers. Please review our shipping policy below for information on processing times, shipping methods, costs, and other important details.

Processing Time

  • Order Processing: Orders are typically processed within 1-3 business days. Custom or personalized items may require additional processing time, which will be communicated at the time of purchase.
  • Business Days: Our business days are Monday through Friday, excluding holidays.

Free Shipping

  • We offer free standard shipping on all orders within United States
  • Free shipping promotions may be available during special events or holidays.

Order Tracking

  • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.
  • If you do not receive a tracking number, please contact our Customer Service team at care@jewelsbylux.com.

Delivery Issues

  • Lost Packages: If your package is lost in transit, please contact us immediately. We will work with the carrier to resolve the issue and ensure you receive your order.
  • Delayed Packages: Shipping times may be affected by factors beyond our control, such as weather conditions or carrier delays. We appreciate your patience and understanding in these situations.

Shipping Address

  • Please ensure that your shipping address is correct at the time of purchase. Jewels By Lux is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
  • If you need to update your shipping address, please contact us as soon as possible. We will do our best to accommodate changes before the order is shipped.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 7 days of receipt. We will provide instructions on how to return the item and arrange for a replacement or refund.

Contact Us

If you have any questions or need assistance with your order, please contact our Customer Service team at:

  • Email: care@jewelsbylux.com

Thank you for choosing Jewels By Lux. We are committed to providing you with the best possible shopping experience and look forward to serving you.